One Stop Ladies Shop Promise
At One Stop Ladies Shop we want to ensure your shopping experience is the absolute best! We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly!
Please look over your order as soon as you get it in your hands.
If you were sent damaged/defective, incorrect items or are missing items from your order, please contact our customer service team firstname.lastname@example.org within 3 days so we can get that sorted out for you!
Hassle Free Returns
- Merchandise may be returned for a Gift Card that will be sent to the e-mail address provided at checkout. Comment Sold or website purchases will be issued as account credit. You may then apply this to your next order!
- No restocking fees.
- ALL RETURNS MUST BE BACK IN THE STORE 14 CALENDAR DAYS FROM THE DATE OF SHIPMENT TO YOU!You can find this out by seeing what day your email says the order was shipped, it is printed on the packing slip, or check the tracking number. Orders received AFTER 14 calendar days will NOT be accepted, period. We will invoice you for return shipping OR we will donate your item(s).
- All SALE items are FINAL and cannot be returned.
- All items discounted 20% or more are FINAL SALE and cannot be returned!
- All Returned items must remain un-washed, un-worn, and with the original sewn in tags still intact. Shoes must be unworn and free of any scuffs or marks.
- No perfume, deodorant, makeup stains, pet hair, or any odors should be on the clothing.
Not sure if your item is returnable? Shoot us an email, we'd be happy to help.